Typically we ship your order within 1-2 business days. Your expected delivery time may be 7-10 business days. For EXPRESS shipping: all orders received after 1 pm will be processed the next business day. To prevent your order from being delayed, please include your daytime, mobile phone number, and email address, so we can contact you with questions we may have concerning your order. Orders are shipped via UPS or US Postal Service. Shipments and deliveries are not made on Saturday, Sunday or Holidays.
All orders shipped within the continental US start at:
- Ground Delivery: $9.95
- Three Day Delivery: $24.95+
- Two Day Delivery: $28.95+
- Overnight Delivery: $59.95+
All additional shipping charges will apply for incorrect or incomplete mailing addresses. Shipments without apartment or suite numbers where applicable will be charged additional postage upon delivery.
Orders delivered to Alaska, Hawaii, Canada and other International destinations will be charged a Standard US Postal Rate or Standard International Postage Rate according to Country status. The customer is responsible for all taxes and duties.
If you are not pleased with any purchase simply return the merchandise for an exchange or refund. At White Elegance, our job isn’t complete until our customers are satisfied. All returns and exchanges must be accompanied by a receipt.
Exchanges and Returns
Unused items may be exchanged or returned in the original packaging within 30 days of purchase. No returns or exchanges available on personalized envelopes, hankies and/or bracelets. All returns and exchanges must be accompanied by a receipt.
For returns, simply place the items in the box with the invoice. Be sure to include your credit card number that you wish to be credited and a brief note explaining the return. Ship insured packages to the below address. Allow 30 days for credit to show on your statement.
570 Fine Drive #A
Salt Lake City, Utah 84115
To exchange an item, place it in the box with a copy of your invoice and a note explaining what you want replaced. Be sure to include your shipping address. Allow 14 days for exchanges, unless otherwise stated. Return shipping charges are the responsibility of the customer, except in the case of a manufacturer’s defect, and will be charged to the credit card you provide for this purchase, unless other arrangements are made.